Frequently Asked Questions

What is an auto-receptionist?

An auto-receptionist is a tool that comes with a virtual PBX system. It answers every incoming call and routes it to the correct extension, based on the call forwarding settings set by the user. It is best to get a service provider that allows you to create greetings that are custom-made for you or your company.

What do I need to set up a virtual PBX?

Basically, you just need your phones and an Internet connection to manage them. A virtual PBX is hosted by the service provider so you would not have to buy and maintain expensive hardware. It is accessible to any kind of business, and is even more feature-packed than a traditional PBX.

Can I use my current number for virtual PBX?

Yes. You can transfer your current number to the virtual PBX provider you would choose. Some offer this for a fixed onetime payment, while others offer this service for free.

Can I choose a new number?

Yes. A lot of virtual PBX providers have different numbers to choose from. Depending on how you would use your phones, you can get a local or a toll free number. A local number helps establish a local presence. It can also work for a company that uses its phone number to communicate with members within a team. A toll free number, on the other hand, works if you want to project a wider reach and if you want to appeal nationally. You can choose a random toll free number, or pay a onetime fee for a vanity number.

How does Internet fax work?

Internet fax lets users send and receive documents to and from fax numbers, but instead of going through telephone lines, they go through online connections. While some service providers enable users to both send and receive, others only have one or the other. Online faxing is able to transmit faxes to other virtual fax numbers, as well as to traditional fax lines.

Can I get multiple numbers in a single account?

This depends on the service provider you choose. Some providers let you add numbers to your account, while others would require you to get an additional account if you want to have another number.

What are the business features of a virtual PBX system?

A virtual PBX system is a communication tool that helps a business achieve its goals. It permits employees to work away from a physical office, minimizing costs and helping a business expand faster. Its functionality and intelligent features also help in projecting a big business image. Call forwarding, enhanced voicemail, custom greetings, music and messages on hold, and other similar features create a credible and established the brand or product/service of a business.

How expensive is a virtual PBX system?

A virtual PBX system is not expensive at all. It does not require users to purchase new equipment and makes use of existing communication tools such as phone lines. Since it is virtual, all connections are made through the Internet. Per minute charges are around 3 to 8 cents, with a lot of PBX providers even offering unlimited minutes. Generally, a virtual PBX system would give you significant amount of savings in the long run.